Frequently Asked Questions
Everything you need to know about our premium spice subscription and delivery service.
How does the 'Free Spice Refills' program work?
When you purchase one of our premium glass spice jars, you become eligible for our refill program. Simply scan the QR code on your jar when you are running low, and we will ship your next pouch of fresh, organic spices for free, only covering a small flat-rate shipping fee.
Are your spices organic and ethically sourced?
Yes, we partner exclusively with fair-trade farms and organic-certified suppliers to ensure that every herb and spice in our catalog is free from pesticides, fillers, and artificial anti-caking agents.
How long does shipping typically take?
Orders are processed within 24-48 hours. Standard domestic shipping usually takes 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
What is your return policy for kitchenware?
We offer a 30-day money-back guarantee on all spice jars, racks, and accessories. If your items arrive damaged or do not meet your expectations, contact our support team for a full refund or replacement.
Can I pause or cancel my refill membership?
Absolutely. You have full control over your account dashboard. You can pause your refills, change your spice selections, or cancel your membership at any time with no hidden fees or penalties.
How do you ensure the freshness of the spices during transit?
All refills are packed in vacuum-sealed, BPA-free compostable pouches that block out light and moisture. This ensures the essential oils and aromas of the spices remain intact from our warehouse to your kitchen.